REFUND & EXCHANGE
REFUND & EXCHANGE
REFUND & EXCHANGE POLICY – LUST.LAYER
Effective Date: [30/12/2025]
At Lust.Layer, we maintain a stringent quality control process to ensure our curated lifestyle products meet the highest standards. Because we operate on a limited-inventory model, our refund and exchange processes are governed by the following specific conditions.
1. GENERAL RETURN & EXCHANGE ELIGIBILITY
To maintain hygiene and operational integrity, we only accept return or exchange requests under the following three circumstances:
* Wrong Product: You received an item that does not match your order (wrong style, color, or size).
* Manufacturing Defect: The product has a verifiable defect or damage upon unboxing.
* Size Exchange: You require a different size of the same product (subject to stock availability).
Mandatory Conditions for Approval:
* The request must be raised within 5 days of the delivery date.
* The product must be unused, unwashed, and untampered.
* All original tags, labels, and packaging must be intact.
* The original invoice must be included with the return.
2. NON-RETURNABLE ITEMS & CONDITIONS
We cannot accept returns or exchanges in the following scenarios:
* Change of Mind: Requests based on personal dislike or "change of heart" (unless explicitly stated otherwise in a specific product's description).
* Self-Damage: Products damaged due to improper handling, washing, or wear by the customer.
* Final Sale: Items marked as "Sale," "Non-Returnable," or "Limited Period Offer" (except for manufacturing defects).
* Hygiene Products: Any items categorized as innerwear, socks, or personal accessories (if applicable to your catalog).
3. THE REFUND PROCESS (CREDIT NOTE ONLY)
In alignment with our brand policy, Lust.Layer does not offer cash refunds, bank transfers, or credit card reversals.
The Credit Note System:
* Approval: Once your return is received at our warehouse, it undergoes a Quality Check (QC).
* Issuance: Upon successful QC, a Credit Note (Promo Code) will be issued to your registered email/mobile number within 7–10 business days.
* Value: The Credit Note will be for the net value of the product only. Original shipping charges are non-refundable.
* Validity: Credit Notes are valid for 3 months from the date of issuance and can be used for any future purchase on our website.
* Non-Transferable: Credit Notes are tied to your account and cannot be converted to cash.
4. HOW TO INITIATE A RETURN
To ensure your request is processed smoothly, please follow these steps:
* Email Us: Send a request to [Insert Email, e.g., returns@lustlayer.com] within 5 days of delivery.
* Provide Proof: Include your Order ID and attach clear photographs/videos of the product (especially if claiming a defect or wrong item).
* Wait for Authorization: Our team will review your request and provide a "Return Authorization" if eligible.
* Pickup/Self-Ship:
* Reverse Pickup: We will attempt a reverse pickup via our logistics partner in serviceable areas.
* Self-Ship: If your area is unserviceable, you will be required to ship the item back to us. We will reimburse shipping costs only if the error was on our part (wrong/defective item).
5. REJECTIONS & DISPUTES
* QC Failure: If a returned item fails our Quality Check (e.g., it smells of perfume, has stains, or tags are missing), the return will be rejected. We will ship the item back to you at your expense, and no Credit Note will be issued.
* Grievances: If you have a dispute regarding a rejected return or a delayed Credit Note, please contact our Grievance Officer at [Insert Legal Email] as per the details in our main Terms & Conditions.
6. CANCELLATIONS
As per our Shipping Policy, orders can only be cancelled prior to processing. Once an order is "Processed" or "Dispatched," it cannot be cancelled or refunded. For pre-orders, cancellations are not permitted unless the dispatch is delayed beyond 30 days of the estimated date.
By completing a purchase on [Insert Website URL], you acknowledge that you have read and agreed to this Refund & Exchange Policy.
Would you like me to create a "Return Request Form" template that you can use for your customer service emails?
