SHIPPING POLICY

SHIPPING POLICY

SHIPPING POLICY – LUST.LAYER

Effective Date: [ 20th January, 2026]

Lust.Layer ("Company") is committed to conducting its business operations with transparency, customer focus, and operational efficiency. As part of this commitment, the Company ensures that the shipment and delivery of its products are handled in a manner that respects consumer rights, maintains clarity in logistics, and complies with all applicable legal and regulatory standards in India.

This Shipping Policy sets out the terms and conditions under which orders are processed, shipped, delivered, and, where applicable, returned or addressed in case of delays or defects.

WHEREAS

* While Lust.Layer strives to ensure timely delivery, the Company partners with independent third-party shipping aggregators for logistics.

* This Policy is formulated in alignment with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

* This document clarifies the Company’s limited liability in transit-related matters once the order has been handed over to the delivery partner.

1. DEFINITIONS AND INTERPRETATION

* "Company": Lust.Layer, engaged in the online sale of lifestyle products.

* "Dispatch": The physical handover of the packaged Order by the Company to its designated logistics partner.

* "Third-Party Logistics Provider": An independent logistics aggregator engaged by the Company for shipping.

* "Transit Issues": Any delay, damage, loss, or theft occurring after dispatch while in the custody of the Logistics Provider.

* "RTO (Return to Origin)": The return of an undelivered Order to the warehouse due to non-availability of the Customer or incorrect address.

* "Working Days": Monday to Friday, excluding public holidays.

2. PURPOSE

This Policy governs the processing and delivery of products ordered through the Lust.Layer website. It aims to minimize disputes and ensure compliance with Indian laws. In the event of inconsistency between this Policy and other internal policies, the provisions of this Policy shall prevail regarding shipping mechanisms.

3. ORDER PROCESSING

* Confirmation: Upon placing an order, the Customer receives an automated email. This is subject to payment verification and stock availability.

* Processing Timeline: Orders are processed within 24 to 48 working hours from payment verification (excluding weekends and holidays). This time is separate from shipping time.

* Modifications: Orders can only be modified or cancelled before they are marked as "Processed". Once processed, the logistics workflow is irreversible.

* Inventory: If an item becomes unavailable after payment, Lust.Layer will initiate a refund within 7–10 business days.

* Security Review: We reserve the right to cancel orders flagged by our fraud detection protocols.

4. ORDER MODIFICATION, CANCELLATION & PRE-ORDERS

* Right to Cancel: Customers may request cancellation by emailing [Insert Email, e.g., orders@lustlayer.com] before the order is processed.

* Post-Processing: Once marked "Processed," no cancellations are accepted.

* Pre-Order Terms:

* Pre-order items are not in stock and are dispatched upon arrival.

* Pre-orders are non-cancellable and non-refundable unless the Company fails to procure the item or the product is discontinued.

5. SHIPPING METHODS, TIMELINES & TRACKING

* Shipping Partner: Lust.Layer uses third-party logistics aggregators. We do not control the internal operations of these courier partners.

* Serviceability: If a location is unserviceable, a full refund will be issued.

* Tracking: Once dispatched, Customers will receive an email with the Tracking Number and a link to the courier’s tracking page. It is the Customer's responsibility to monitor this.

* Timeline Disclaimer: Delivery timelines are estimates. Delays due to remote locations, weather, or customs (for international orders) are beyond our control.

6. SHIPPING CHARGES

* Domestic: Calculated at checkout based on location and weight.

* International: Calculated at checkout. Note: Customers are solely responsible for customs duties and import taxes in the destination country.

* Non-Refundable: Shipping charges are non-refundable in cases of:

* RTO (Return to Origin) due to customer error.

* Refusal to accept delivery.

* Delays caused by the courier.

7. THIRD-PARTY SHIPPING & TRANSIT DISCLAIMER (IMPORTANT)

* Transfer of Risk: Once the order is handed over to the courier, responsibility transfers to the logistics provider.

* No Liability: Lust.Layer is not liable for:

* Delays in transit.

* Damage during shipping.

* Theft or loss while in courier custody.

* Orders marked "Delivered" but claimed as not received (unless proven via investigation).

* Customer Duty: Customers must escalate delivery issues directly with the carrier using the tracking link. Lust.Layer will assist on a best-effort basis but does not guarantee outcomes.

8. FAILED DELIVERY & RTO

* Delivery Attempts: Couriers will make limited attempts. If the customer is unavailable or the address is wrong, the package will be marked RTO.

* RTO Handling: Original shipping charges are forfeited. Re-shipping requires payment of new shipping fees.

* Lost/Damaged: If a package is marked delivered but not received, an internal investigation will be launched. Refunds are issued only if the carrier admits fault/loss.

9. RETURN SHIPPING RESPONSIBILITY

* Company Pays: If the product is defective, damaged, or the wrong item was sent.

* Customer Pays: If the return is due to an unserviceable location for reverse pickup.

* Process: For approved returns, we arrange reverse pickup. If unavailable, the Customer must self-ship.

* Condition: Products must be unused, with tags and invoice.

* Policy: Read our full Refund & Exchange Policy for eligibility.

10. ESTIMATED DISPATCH & DELIVERY DISCLAIMER

* Processing: Standard 24-48 hours.

* Estimates: Delivery dates are indicative only and not binding commitments.

* No Compensation: Lust.Layer provides no compensation or refunds solely for late deliveries caused by external factors.

11. FORCE MAJEURE

Lust.Layer is not liable for delays caused by events beyond reasonable control, including natural disasters, war, strikes, pandemics, cyber-attacks, or government restrictions. Timelines are suspended during such events.

12. CUSTOMER SUPPORT

* Email: [lustlsyerorders@gmail.com]

* Hours: Monday to Friday, 10:00 AM – 6:00 PM IST.

* Closed On: Weekends and Public Holidays (See Annexure A).

13. GRIEVANCE REDRESSAL MECHANISM

In accordance with Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer.

Grievance Officer: []

Designation: Grievance Redressal Officer

Email: [lustlayerorders@gmail.com]

Response Time: Acknowledgment within 48 hours; Resolution attempted within 1 month.

14. GOVERNING LAW & JURISDICTION

This Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in [GUNTUR, VIJAYAWADA, GURAZALA], India.