FAQ's
FAQ
What is my right size?
Measurements are in cm. Our model is 185 cm tall and wears size L.
| Size | Chest | Length | Sleeve |
|---|---|---|---|
| S | 56 | 70 | 22 |
| M | 59 | 72 | 23 |
| L | 62 | 74 | 24 |
| XL | 65 | 76 | 25 |
Between sizes? Size up for a relaxed fit, or stay with your usual size for a closer fit.
What are the care instructions?
[Machine wash cold, inside out. Do not bleach. Dry in shade. Iron on low heat, away from prints.]
How do our new drops work?
Each drop is a limited run. Once a piece sells out, it may not return. Follow @lust.layer or join our email list to hear about drops first.
What is a pre-order?
[A pre-order lets you buy a piece before it is in stock. It ships on the date shown on the product page.]
Where do you deliver?
We currently ship across [India / list regions].
How long does delivery take?
Orders are processed in [1-3 business days] and usually arrive within [4-7 business days], depending on your location.
How much is shipping?
[Free shipping on orders above Rs. ___. Otherwise a flat rate of Rs. ___.]
How do I track my order?
When your order ships, we email you a tracking link. You can also check the status in your account.
How do I place an order?
Open the catalog, pick your size, add the piece to your cart and check out. You will get a confirmation email once the order is placed.
Which payment methods do you accept?
We accept [UPI, debit and credit cards, net banking, wallets]. [Cash on Delivery is / is not available.]
Can I change or cancel my order?
Contact us within [24 hours] of ordering and we will do our best to help. Once an order has shipped, it cannot be changed or cancelled.
Do you offer discount codes?
Enter your code at checkout. Codes are shared with our email list and on Instagram. [Only one code can be used per order.]
I received a damaged or wrong item. What do I do?
Contact us within [48 hours] of delivery with your order number and photos. We will make it right.
My order shows delivered but I have not received it.
Check with neighbours and your building reception first. If it is still missing after [24 hours], contact us with your order number.
Can I return my order?
[State your return policy: eligible items, number of days, condition required, and any exceptions such as sale items.]
How do I request an exchange?
[Email us at your@email.com with your order number and the size you want. Exchanges depend on stock availability.]
How long do I have to exchange?
[Exchanges must be requested within ___ days of delivery. Items must be unworn, unwashed and have tags attached.]
Who pays for exchange shipping?
[Explain who pays shipping for size exchanges and for defective items.]
When will I get a refund?
[Refunds are issued to the original payment method within ___ business days after we receive the item.]
What is LUST.LAYER?
LUST.LAYER (LST.LYR) is a premium clothing house for those who dare to wear. We make tees, jeans, shirts and hoodies with bold design and a focus on quality over quantity.
Do you have a physical store?
[We sell online only. / Our store is at ___.]
How can I contact you?
Use our contact page or message us on Instagram. We reply within [24-48 hours].